Unrealistic Goal: To reverse a budget shortfall and reduce waiting lists
Outcome: Budget deficit turned positive and waiting lists are shorter
Solution: Performance Management Program – Stay on Budget
In 2005, the OB/GYN department at Hillerød Hospital, located north of Copenhagen, exceeded a budget of DKK 100 million by the enormous sum of DKK 15-18 million. This made it difficult for the department to function smoothly. Thus the challenge: To stay on budget!
Qeep helped and coached the department management throughout the process. The managers began to set goals and keep close tabs via progress via weekly results meetings.
The patients received proper treatment, but spending exceeded the budget.
Everyone at the hospital began to view their job as not just to meet the patient needs but to do so within the given budget. Proactive planning and follow-up on expenses for temps, material consumption, occupancy, etc. ensured that the staff assumed responsibility for patient satisfaction and budget compliance.
- Budget shortfall of 15% transformed into a profit
- Staff sick days reduced by 2%
- Waiting lists reduced by 12%
The Unrealistic Goal
The projected budget shortfall of DKK 15 million made it difficult for the department to function smoothly, leading department management to set a goal of reversing the budget shortfall.
Hillerød Hospital serves 310,000 people in Northern Zealand. The OB/GYN department provides prenatal and birth care, fertility treatments and female pelvic medicine. The department has 283 employees.